If You Dread Hearing "SEPARATE CHECKS PLEASE"
Many servers cringe inside when they hear the request for 'separate checks.' It can add several extra steps to the settlement process, takes more time and can leave guests frustrated, especially when they're in a hurry to leave.
Most operators wouldn't think of refusing separate check requests so here are some ways to help servers better deal with them.
Train servers to tactfully ask, when appropriate, up front, who is on what check. Don't wait until the end of the meal to find out when it will take more time to separate the tabs. Most POS systems will allow entering separate tabs and can assign them all to the same table.
If you use a cash register, servers can write checks separately and record the entire order on one of the kitchen copies or write the table number boldly on both copies.
Identifying separate checks and creating separate tabs at the beginning of the meal can definitely help speed settlement but another factor to keep in mind is how many POS and credit card terminals you have. Regardless of how you process separate checks you run the risk of gaining a reputation for slow service if you don't have enough.
A reliable rule of thumb is to have one terminal for every 4 to 5 servers on the floor. Anything less may result in bottlenecks and slow downs at the POS terminals when it's busy.
Separate check requests aren't going to go away. A few adjustments could help your servers deal with them much more efficiently.
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